FAQ
Everything people usually ask us. If your question is not here, send it through the contact form and we will answer it.
Ordering
When are you launching?
October 2026. You can pre-order now and your order will be dispatched as soon as stock lands.
Where do you deliver?
Anywhere in Australia. Delivery is free on retail orders over $60.
Can I change or cancel my order?
Yes, as long as it has not been dispatched. Message us through the contact form with your order number and we will sort it out. Your rights under the Australian Consumer Law are not affected by anything on this page.
The product
What is actually in it?
Chicken breast. That is the entire ingredient list — no fillers, binders, grains, colours or preservatives.
How much can I feed?
Treats are generally kept to around 10% of a dog's daily energy intake, with the rest coming from a complete and balanced diet. These are a treat and a meal topper, not a complete food. Always have fresh water available, and check with your vet if your dog has particular dietary needs.
How do I store it?
Keep the pouch sealed in a cool, dry place out of direct sunlight. No refrigeration needed until you open it, and freeze-dried treats keep their texture best when the pouch is resealed after each use.
Business accounts
Who can open one?
Any business registered in Australia with an active ABN, delivering to an Australian address. You do not need to be a pet retailer.
How do I apply?
Send us your business name, ABN and contact details through the contact form, choosing Stockist enquiry. We reply within two business days.
How does ordering work?
Wholesale pricing shows once you sign in. Orders are placed in boxes of 60 pouches, freight is quoted per order, and new accounts pay up front.
Can I get payment terms?
Yes. After $300 of settled purchases you can apply for a $300 credit account on 30 day terms.
Full terms are set out in our Business Account Policy, which we send with every account application. Follow along at @kyntay.pets.